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Pool Service: Hiring a Pool Contractor
First off, that means making some decisions about what needs to be done. Do you need someone who’ll perform repairs, or just simple maintenance? Are you looking for someone who can provide you with a new pool liner if you need one? Is this someone you hope to have a long-term client-contractor relationship with?
Once you know what you need, you can start asking yourself questions about how you can find the right pool service contractor to fill those needs. Here’s where to begin.
Check the local Better Business Bureau. The BBB is a consumer advocacy organization that provides unsatisfied customers with a way to make their complaints known. Every time someone complains to the BBB about a contractor, the BBB investigates the claim. If a contractor gets a bad review from the BBB, it’s a good bet that contractor shouldn’t be working no your pool.
Ask for references. Good contractors will ask for written references from satisfied customers, or ask if future potential customers can contact them. If a contractor doesn’t have any references, it means one of two things: Either he doesn’t have any customers who’ve been satisfied enough to provide any, or he doesn’t care too much about customer service. Either way, you can do better.
Use online tools. The Better Business Bureau isn’t the only game in town when it comes to finding information on contractors. Websites like Angie’s List, a members-only review site, and Ripoff Report, a site that records bad customer experiences, are good places to start. Other sites like Yelp and Citysearch might also have reviews of the contractors on your list.
Pretend you’re a traffic cop: Ask for proof of insurance. Anyone who’s doing any work around your home should have comprehensive liability insurance in case he’s injured on the job or accidentally damages your home. Make sure your contractor is insured, so you don’t wind up getting stuck with the bill if something unpleasant should happen.
Be wary of large deposits. Some contractors might charge a small initial deposit to make sure a customer is serious about the job. But more than about ten percent of the final cost is too much. Don’t pay for work that hasn’t been done yet.
Don’t be bullied. If a contractor pressures you to make a decision right away, he may not be on the up-and-up. Pool service isn’t always cheap, and there’s great expense to a given job, it’s a decision worth taking your time with.
The men that came out were awesome, they did a great job.
Team was extremely professional and did an outstanding job.
Extremely happy with the cover and the crew, they were great and very informative.
Thanks for a great season with the pool, all the work you guys and girls did was great.
Thank you for all your work and help, you have gained a customer for life.